Appointments

Appointment Confirmation Required

Appointments must be confirmed when you receive a confirmation message.

Unconfirmed appointments will be canceled 12 hours before the scheduled time (48 hours for surgery appointments).

If an appointment is canceled and you still wish to be seen, we will accommodate you if availability allows. Otherwise, you will need to reschedule.

Sick or Injured Pets must be seen via our Same Day / Urgent Care Appointment Service.
Same Day Appointments are limited; please contact the hospital for availability.

Technician Services (e.g., Nail Trims, Anal Gland Expressions, Vaccine Boosters) do not require an appointment and can be accessed by visiting our hospital directly. Please contact the hospital to confirm if your visit requires an appointment.

Appointment Cancellation Policy

• $35.00 non-refundable fee required to book. Fee applied to your bill at time of service.
• Deposit is forfeited if canceled within 24 hours of the appointment.
• Deposit is refundable (minus a $10.00 service fee) if canceled with more than 24 hours notice.
• Appointments can only be rescheduled once; cancellations after rescheduling forfeit the deposit.

We understand emergencies may arise. Please contact us as soon as possible to reschedule.